Loyalty programs

Joint action Delhaize and TCC Global
  • Support in logistics, warehousing, customer service and merchandising of several loyalty program actions.
  • Various major partners (Pyrex, Schott Zwiesel, Lego, …)
  • Each action takes place over several weeks with hundreds of participating points of sales
  • Thousands of orders prepared, millions of products delivered 

Process

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Preparation

  • TCC Global provides the promotional products
  • Reception of goods, quantity + quality controls and storage
  • Delivery of Point of sales displays in participating stores
  • Setup of the displays in the field by our merchandisers to maximize visibility and presentation
 
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Setup and process

  • Online custom tailored platform is set up to place orders, follow-up deliveries, get additional information and ask questions
  • Each week, a custom order suggestion is sent out to each point of sales
  • Flexible and trilingual customer service through phone and e-mail is available all week
 
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End of the action

  • At the end of the action, the remaining products are encoded through the online platform
  • Our merchandisers visit each store, control the quantities and wrap them carefully
  • The products are picked up, sorted and repacked for further use

 

Examples

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Sekitobei 

  • 10 weeks
  • 492 points of sales
  • 2.300 product pallets
  • 1.330.000 products delivered
  • 2.800 orders prepared
  • 1.000 visits from our merchandising team
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Schott Zwiesel

  • 4 weeks
  • Pioneer experimental project
  • 15 points of sales
  • 162 product pallets
  • 30 visits from our merchandising team
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Schott Zwiesel (2)

  • 10 weeks
  • 168 points of sales
  • 478 product pallets
  • 69.059 products delivered
  • 920 orders prepared
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Le Cordon Bleu & Lego

  • 10 weeks
  • 341 points of sales
  • 1.700 product pallets
  • 740.000 products delivered
  • 3.400 orders prepared
  • 700 visits from our merchandising team
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Pyrex

  • 10 weeks
  • 367 points of sales
  • 6.500 product pallets
  • 1.000.000 products delivered
  • 3.300 orders prepared


 

 

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